Academic Education

Bachelor’s degree in Law, Portuguese Catholic University (1984).

Professional Experience

Director of the Santander Foundation (current)

Secretary of Universia SA (current)

Chair of the General Meeting of Aegon Portugal Vida SA (current)

Chair of the General Meeting of Aegon Portugal Não Vida SA (current)

Chair of the General Meeting of Santander Asset Management (current)

Chairman of the General Meeting of Santander Pensões – Sociedade Gestora de Fundos de Pensões SA (current)

Legal Adviser to the Secretary of State for Youth (1984–1985)

Legal Adviser to the Army General Staff, Justice and Discipline Department (1985–1986);

Solicitor in private practice since 1986

Secretary-General of the Portuguese Confederation of Trade and Services (CCP) (1991–1992)

Legal Adviser, ADA, Lda – Airport Administration (1992–1996)

Legal Adviser, ANAM – Airports and Air Navigation of Madeira (1992–1996)

Director of Legal and Litigation Services, Public Company for Airports and Air Navigation, ANA, E.P. (1992–1996)

Director of Legal and Litigation Services, Banco Pinto & Sotto Mayor, S.A. (1996–2000)

Deputy Company Secretary of Banco Santander Totta, S.A. (2002)

Director of Legal Services and Litigation, Totta Group, S.A. (BTA, CPP, Santander 2000–2004)

Coordinating Director of Business Legal Affairs, Banco Santander Totta, S.A. (2000–2012)

Company Secretary of Santander Totta SGPS (2004–2013)

Company Secretary of Banco Santander Totta, S.A. (2004–2013)

Head of Public Policy (2014–2015); Head of Customer Experience at Banco Santander Totta S.A. (2016–2022)

Customer Ombudsman at Banco Santander S.A. (2022–2023).